Every NORÉA order leaves a single warehouse in Spain. One product, one batch, one dispatch queue — which is why the timings below can be this specific.
Dispatch
- Orders placed before 21:00 in your own time zone, Monday to Friday, are picked, packed and handed to the carrier the same working day. The countdown on the product page runs on your clock, not ours.
- Orders placed after that, at weekends or on Spanish public holidays leave on the next working day.
- The dispatch email carries a tracking number and is sent when the carrier scans the parcel — not when the label is printed.
Delivery times and cost
| Destination | Transit | Cost |
|---|---|---|
| Spain (peninsula) | 1–2 working days | €3,95 — free over €75 |
| Balearic Islands | 2–3 working days | €5,95 — free over €75 |
| Canary Islands, Ceuta, Melilla | 3–6 working days | €9,95 — customs charges may apply |
| European Union | 2–4 working days | €5,95 — free over €75 |
| United Kingdom & Switzerland | 3–5 working days | €9,95 — duties calculated at checkout |
| Rest of the world | 4–9 working days | From €14,95 |
Transit is counted in working days from dispatch and excludes the day the parcel leaves us. These are carrier estimates, not guarantees.
Duties and taxes
Prices include Spanish VAT for destinations inside the European Union. For destinations outside the EU, VAT is removed at checkout and any import duty is either collected at checkout, where the carrier supports it, or by the carrier on delivery. Where duty is collected at checkout, nothing further is charged on arrival.
Tracking
Tracking can take up to twelve hours to show movement after the dispatch email. If it has not updated three working days after dispatch, write to us and we will open an investigation with the carrier the same day.
Wrong or incomplete address
We can amend an address only before the parcel is handed to the carrier, so write to us quickly with your order number. If a parcel returns to us because the address was incomplete or nobody collected it, we will contact you to arrange a second dispatch; the second shipping cost is payable by the customer.
Damaged or missing parcels
If a parcel arrives damaged, photograph the outer carton and the bottle before unpacking further and send the images within 48 hours of delivery. If tracking shows delivery but nothing arrived, tell us within seven days so the claim falls inside the carrier's window. In both cases the resolution is a replacement from the current batch at no cost, or a full refund if the batch is exhausted. None of this limits your statutory rights.
Packaging
The serum ships in an FSC-certified carton with paper cushioning. No plastic film, no polystyrene. Shipments are carbon-neutral through the carrier's offsetting programme.
Ask us
Write to care@norea.com with your order number in the subject line. A person answers, usually within one working day.